jitawi's Privacy Policy — Your Data Is Our Responsibility

01 Introduction and Scope

jitawi is a trusted online gaming platform operating for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how jitawi collects your personal information, the purposes for which it is used, and how it is kept secure.

This Policy applies to jitawi's website (jitawi.cam) and all related services. By using our website, registering, or creating an account, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

jitawi provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. If we become aware that information from a minor has been collected by mistake, we will delete it immediately.

02 What Types of Information We Collect

When creating an account and using jitawi's services, we may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, gender, and nationality
• Email address and contact details
• National ID or passport details for identity verification
• Financial transaction details — bKash, Nagad, Rocket, or bank account information
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and geographic location (down to country or region)
• Browser type, operating system, and device information
• Information collected from cookies and similar tracking technologies
• Login history, session duration, and gaming activity logs
• Navigation patterns on our site and preferred pages

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmation details from payment processors
• Information received from fraud prevention and risk management agencies

03 How Your Information Is Used

jitawi uses collected information only for specific and lawful purposes. We process your information for the reasons described below:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account; to process deposits and withdrawals; and to improve your gaming experience.

3.2 Security and Fraud Prevention

Your information is used to detect suspicious activity, prevent unauthorized use of accounts, and meet anti-money laundering obligations.

3.3 Legal Compliance

To comply with applicable laws, regulations, and regulatory guidelines, jitawi may be required to retain and disclose certain information.

3.4 Service Improvement

Data is used for analytical purposes to further improve our website, game selection, and overall user experience.

3.5 Communication and Support

Your contact information is used to send you important account-related updates, policy changes, and the support you have requested.

04 Sharing Information with Third Parties

jitawi does not sell or rent your personal information. However, limited information may be shared in the following circumstances as needed to operate our services:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
• Identity Verification Services: Information is shared with verification agencies to meet KYC (Know Your Customer) requirements.
• Legal Authorities: Information may be disclosed in response to court orders, government agency requests, or legal obligations.
• Technology Service Providers: Trusted partner organizations that manage our servers, analytics, or cybersecurity services.
• Business Transfers: In the event of a company merger or acquisition, relevant information may be transferred — however, this Policy will continue to apply.

All third-party service providers are contractually bound to keep your information confidential and may only use it in accordance with jitawi's instructions.

05 Cookies and Tracking Technologies

jitawi uses cookies and similar technologies to operate and improve our website. A cookie is a small text file stored in your browser or on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the website — maintaining login sessions and ensuring security.
• Performance Cookies: Used to analyze how the website is used — to understand which pages are visited most.
• Functionality Cookies: Used to remember your preferences, such as language or favorite games.

5.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may affect the website's functionality and you may not be able to use some services properly.

06 How Your Information Is Kept Secure

jitawi applies industry-standard technical and administrative measures to protect your personal information:

• SSL/TLS Encryption: All data exchanged between our website and your browser is protected by high-grade SSL encryption.
• Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form.
• Access Controls: Only authorized personnel can access personal information for specific, defined purposes.
• Regular Security Audits: Our systems undergo regular security testing and vulnerabilities are resolved promptly.
• Firewalls and Intrusion Detection: Advanced technology is used to prevent cyberattacks and unauthorized access.

While we take every possible security measure, transmitting information over the internet is not entirely without risk. We recommend that you use a strong password and do not share your account credentials with anyone.

07 How Long Information Is Retained

jitawi does not retain your personal information longer than necessary. Generally:

• All account information is retained while the account is active.
• Financial transaction records are retained for a set period after an account is closed or deactivated, as required by legal obligations.
• Certain information may be retained for a longer period as needed for fraud prevention and legal accountability.
• Once the retention period ends, information is securely deleted or anonymized by removing any means of identification.

08 Your Privacy Rights

As a jitawi user, you have the following rights over your personal information:

8.1 Right to Access

You can find out what information jitawi holds about you and request a copy of it.

8.2 Right to Rectification

If your account contains inaccurate or incomplete information, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You can object to your information being processed for marketing or analytical purposes.

8.5 Right to Data Portability

Where applicable, you can request your information in a structured, commonly used format.

To exercise any of these rights, please contact us. We will verify your request and respond as quickly as possible.

09 International Data Transfers

jitawi may use servers and services located in various countries around the world. As a result, your information may be transferred outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the receiving country or organization.
• Third-party service providers are contractually bound to comply with our privacy standards.
• Transferred information will not be used beyond what is necessary.

10 Changes and Updates to the Privacy Policy

jitawi may review and update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notice on the website.

Each version will show the "Last Updated" date at the top of the page. Continuing to use the website after an update means you are agreeing to the revised Policy. We recommend that you check this page regularly.

11 Responsible Gaming and Age Verification

jitawi is committed to responsible gaming. We verify age at the time of registration to ensure services are provided only to those aged 21 or older. Additional verification may be requested in cases of doubt.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a privacy concern, please contact us:

To learn more about us, visit our About Us page or read our Terms and Conditions.